Returns & Exchanges

Marissa Collections is committed to your satisfaction and offers a 14-day return window for eligible luxury fashion items in their original, unworn condition. Please ensure all designer tags and security seals remain attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) within 14 days of delivery.

2

Prepare the Package

Place the items in their original designer packaging and include the completed return form inside the shipping box to ensure efficient processing.

3

Attach the Label

Affix the prepaid UPS shipping label provided with your order to the outside of the box, ensuring any previous shipping labels are completely covered or removed.

4

Ship and Track

Drop off your package at any authorized UPS location and retain your tracking receipt; your refund will be processed to the original payment method once the items pass quality inspection.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing